PetSmart at 7501 Southwest Dartmouth Street in Tigard, Oregon

Customer Reviews about PetSmart

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  THIS REVIEW IS FOR ALL TERRIER RESCUE, A SHELTER THAT DOES ADOPTION EVENTS AT THIS LOCATION. Every employee of this Petsmart has been awesome, and I hate to leave a 1 star for them but I'm hoping they will reconsider allowing this rescue to conduct adoption events at their store. I have been to two different adoption events at the Tigard Petsmart and both times I was shocked by how exceptionally rude and condescending Samantha was. She's the main lady with the short black hair and every single person she interacted with she treated as if they were an idiot. She refused to answer questions about any of the dogs, saying, "obviously you didn't read anything on our website..." (and they literally have no information or bios about any of the dogs on their website), yelled at her co-workers in front of everyone, and snapped at people who were looking at dogs, trying to tell them they were interacting with the dogs wrong (I've raised and trained dogs my whole life, nothing anyone was doing was wrong, she told one guy who was comforting a dog that was a bit nervous that he was "reinforcing bad behavior" and that he was basically teaching the dog to hate people..) They have lots of beautiful sweet dogs but with their main point of contact being so outstandingly awful to everyone they're never going to find their forever homes. I challenge you to go to one of their adoption events, interact with Samantha, and not leave feeling angry. I bet she doesn't even remember me because she gives the same remarkably terrible customer service to everyone.
  March 27, 2017

  by Katie Collins
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  We went here specifically to look for a small aquarium and fish for our kids. We were surprised to see they have an extremely small selection, about 1/3 of what they formerly had. I have used this location in the past for supplies for guinea pigs and gerbils. I have no experience with their cat or dog services or even the vet center located inside. The store is very big, in sure they have a little of something for just about any type of pet.
  January 03, 2017

  by Angela Yancy

Opening hours Closed now

Today: 09:00 am — 09:00 pm

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